What about your support?

We employ our own staff of over 30 seasoned professionals divided between System Engineers,  Devops, Software Developers and Project Managers. 

We have multiple channels of customer support (Phone & Email), 24X7X365 availability and a strict Customer Satisfaction policy which emphasizes on a resolution time of less than 15 minutes.
  • 2 Users Found This Useful
Was this answer helpful?

Related Articles

Where are Dade2 and its Servers located?

Our servers are located at private facilities in Iceland, Miami and Frankfurt. The Iceland...

Do I have to manage the server/vps?

All of our dedicated and vps servers are completely customizable and managed by our team. ...

What Operating Systems do you support?

We support the following list of OS: Centos v. 6, 7, 8 Ubuntu Server Red Hat  v. 6, 7, 8...

What are the different methods I can pay through?

There are several options available for making a payment on your account with Dade2:   Credit...

What uptime I can expect and is there any service guarantee?

Dade2 guarantees 99.9% uptime. Uptime is covered under our Service Level Agreement. (SLA).